Product Questions

Are you a chain/franchise?

Nope! We are a small business, woman/queer/Filipino-American owned. Read more about the ownershere.

Where is your lumpia made?

All of our lumpia is made and hand-rolled by us at our production kitchen in Waterford, Wisconsin!

Are these gluten free?

No. Currently, all our lumpia is made with flour-based wrappers and contain gluten. We hope to be able to offer a gluten-free option soon!

Where's the traditional stuff?

Our Shanghai lumpia is a take on one of our founders, Alexa's, grandma's recipe <3 Made with ground pork, minced veggies, spices, and some (not-so-secret-anymore ingredients). Also available vegan (made with Impossible meat).

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Do you ship to my state?

We currently ship to the 48 contiguous states.

Is there a minimum?

Yes, there is a 4-pack minimum for shipped orders.

Why is shipping so expensive?

The cost of shipping frozen food is extremely high due to the weight and cost of dry ice, materials, and 1-3 day express shipping. We hope to be able to reduce shipping costs for you in the future!

When can I expect my order?

Orders will be fulfilled and shipped by the following Tuesday after you purchase, unless otherwise noted (please expect delays around federal holidays). Your box will be in transit with the carrier for 1-3 days, depending on your location.

How do my lumpia stay frozen in transit?

Your lumpia will be packaged in superior-performing insulated ChillBoxes and 5-10 lbs of dry ice to ensure they stay cold during transit! 

My lumpia arrived thawed! What do I do?

A little thawed is okay, as long as it is cold when you receive it! If you suspect your lumpia is not cold enough, take a food thermometer and measure the temperature of the filling. If the internal temperature reads 45 degrees or above, simply take a photo of the thermometer and lumpia and send it over to us, along with your order number. If your lumpia is in unsatisfactory condition when it arrives, we are happy to replace your order free of charge.

Can I pick up my order instead?

At the moment, we are not taking pre-orders for frozen packs, but all packs in our Waterford store will be available on a "first come, first served" basis.

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Local (Wisconsin)

Do you have a restaurant?

We do offer take-out only at our store in Waterford, WI. Pick up some hot lumpia for now, and frozen packs for later!

We primarily use our kitchen to fulfill wholesale, online, food truck, and catering orders, which is why we keep our restaurant menu sweet and simple!

Where are you located?

Our shop/production kitchen is at 315 N Milwaukee St, Waterford, WI 53185

What are your store hours?

Thursday 4-7pm

Friday 11am-7pm

Saturday 11am-7pm

Where else can I find Lumpia City?

Check out our "Retail Locations" page to see what Wisconsin retailers carry our products!

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